Service Improvement Feedback - Coordination Connect
Who is filling out this form?
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Participant - Over 18 years of age
Participant - Under 18 years of age
Plan Nominee
Child Guardian (includes appointed child guardian)
Guardian
NDIS Service Provider (includes registered and non registered NDIS services)
Informal support person (includes family and friends)
Mainstream support service (includes service types like social workers, GPs or other support types).
Other (please comment below)
Other (please describe your connection to our service):
How could we improve our services to you as a Participant or Service provider:
How would you describe Coordination Connects Support Coordination services?
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Exceptional
Great
Better than average
Average
OK
Poor
Very Poor
As the NDIS PARTICIPANT/NOMINEE/GUARDIAN - What matters most to you about how we deliver our support coordination services to you (select all that applies to you):
Explore different ways you can exercise your choice and control
Work with you to think about if your supports still meet your needs and help you to engage supports to try different things
Help you communicate about how you prefer your supports to be delivered
Find providers who can meet your needs that suit you
Work with you to create opportunities for you to implement your NDIS plan independently
Helping you to understand and use you NDIS plan to pursue your goals
Connecting you with NDIS providers, community, mainstream and other government services to support your needs
Working alongside you to build your confidence and skills to use and coordinate your supports
Helping you to maintain your supports with your chosen services
Helping you to learn to manage your funds in a sustainable way to meet your needs
Helping you to manage a point of crisis
Support you to prepare for unexpected events including assisting you to access the right crisis services, where needed
Help you to know about Advocacy services
Being responsive and flexible to work with you where you are at
Being involved to give feedback and input to help Coordination Connect their service develop policies and procedures
Having an easy read Coordination Connect Service Agreement, Consent forms or other documents
Being actively involved in the development and implementation of my progress throughout my NDIS plan period
Being educated and informed about how I can give feedback and complaints to other services I use
Ensuring that Coordination Connect explains to me any real or perceived conflict of interest when you provide support coordination to me
Work with you to understand what might impact your ability to access and maintain services and supports
Support you find ways to address and overcome barriers to your needs
Review with you what works well and what outcomes are being achieved
Work with you to review what you would like to try, change or improve in your next NDIS plan period , including supporting you to gather evidence to bring you with to your plan reassessment.
Working with services in a collaborative way
Assessing risks and helping them to be managed safety for the wellbeing and safety of NDIS Participants
Knowing what Coordination Connect is involved in e.g. national program working groups or submissions to government about ways we can all work together help improve services and outcomes for people living with disability
Be consulted with in person as Coordination Connect develop or review policies and procedures
As a SERVICE - what matters to you most about the way we deliver our services?
Help you communicate about the services you can offer to Participants interested in your services.
Helping you to respond to or manage a point of crisis
Knowing everything about what your services has to offer
Engaging you in giving feedback and input to help Coordination Connect their service develop policies and procedures
Ensuring Coordination Connect does not have a real or perceived conflict of interest in engaging services for people living with disability
Work with you to understand what might impact your ability to access and maintain services and supports
Review with you what is working well and what is not for the Participants using your service with us as their support coordinator
Helping you to consolidate information and evidence to supports Participants we service together for their NDIS Plan Reassessment
Assessing risks and helping your service finds ways to ensure they are managed safely for the wellbeing and safety of NDIS Participants
Knowing what Coordination Connect is involved in e.g. national program working groups or submissions to government about ways we can all work together help improve services and outcomes for people living with disability
Helping us better understand how support coordination is designed and implemented by Coordination Connect to build the capacity of Participants and their services
Supporting our service have our documents completed e.g. Service Agreement, Consents etc
Be consulted with, in person, as Coordination Connect reviews or develops their policies and procedures
Would you use any of the following words to describe Coordination Connect support coordination services?
Safe
Collaborative
Consistent
Informative
Engaged
Committed
Helpful
Detailed
Team orientated
Person Centred
Highly skilled support coordinators/coordination services
Rights based
Proactive
Creative
Leaders in the delivery, design and/or framework of support coordination services in Tasmania
Did you know we have a website? www.coordinationconnect.com and that this website will be used at times to provide you opportunities to have input into our services development e.g. online surveys
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YES - I knew this.
YES - I knew this but am not interested.
NO - I didn't know this and I'm not interested.
NO - I didn't know this and might go and have a look at it.
Thankyou for your time.
We really value your input.
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